Ocean Kayak Malibu Two Tandem Kayak - 2021 for Sale, Reviews, Deals and Guides

I like the Kayak, but I ordered one and was charged for 2 and 2 were delivered. I am frustrated in trying to get the 2nd one back. I would buy this kayak if you are looking for a stable ocean kayak Works great for one or two people.

In June 2020, this company sold me two kayaks, sent me confirmation emails, billed my credit card, told me to expect delivery in 10-14 business days, and even sent me a follow-up email with shipping information. Then...nothing. I called after 14 business days had passed, and was told the item was out of stock and the order could not be fulfilled. One would think the company could have told me that before accepting the order and taking money from me, or maybe within a day or two afterwards. But they couldn't even complete this small step. To make matters worse, after I had spoken with somebody at the company and cancelled the order, they sent another email about one month after the original order was placed saying, sorry your order cannot be fulfilled. Seriously? It takes a month to tell a customer that their order isn't coming? Obviously, this company cannot track inventory, orders, or even basic communications with customers. Meanwhile, I bought $1,100 of other kayak gear, accessories, and roof racks for the car, but I don't have any kayaks. DO NOT order kayaks from this company unless you want to sit around waiting and then be extremely disappointed when nothing shows up.

I wish I could rate this kayak...that would mean I received it. Shipping was handed off to some company called CEVA and from there I can watch the tracking where the item starts in Dallas and keeps going all over...Georgia, then Virginia, etc and ends back in Dallas. I live 7 hrs from Dallas and the item just cant seem to get here. I'm told to call CEVA and basically I have spent too much time on hold and then talking to people who "don't know" anything and finally I just cancelled the order. That is why Amazon is so good...they can get items to you quick and no hassle.